Hello, I am a pro user who has donated to use this add on (for downloading art videos from classes - with permission) and suddenly it's stopped working completely. When I read support it appears that there should be work arounds but none of them worked for me and it says I can't contact support. I have donated to support this creator and now am left without a working option to download my art videos. If this is fixed, I'll update my review. But for now I've paid this developer and what I paid for isn't working. The owner says there is a program we can now buy from him but you have to pay again/more. It's sad. I wish the owner would honor those of us who bought from him with either another option or a refund.