Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Response by NordVPN
Developer response
posted 3 years agoHello, we're glad to hear you're enjoying the service! Stay safe. -Neo
2,750 reviews
- Rated 5 out of 5by Maciej, 9 hours ago
- Rated 5 out of 5by CB, 2 days ago
- Rated 5 out of 5by Firefox user 20021086, 4 days ago
- Rated 5 out of 5by Jagxtreme, 6 days ago"Excellent VPN, it’s very useful for better security and breaking region locks. It's worked great for me, I recommend it." lo uso desde Mexico
- Rated 5 out of 5by Firefox user 13969455, 14 days ago
Developer response
posted 3 hours agoЗдравствуйте, нам очень жаль это слышать. Качество соединения может варьироваться из-за местных ограничений. Пожалуйста, напишите в нашу службу поддержки по адресу support@nordvpn.com, и они помогут вам подобрать наилучшие доступные варианты подключения. G.M.- Rated 5 out of 5by Firefox user 17616776, 17 days ago
- Rated 5 out of 5by nv, 19 days ago
- Rated 5 out of 5by Firefox user 18390722, 20 days ago
- Rated 4 out of 5by Antonello, 20 days ago
- Rated 5 out of 5by Firefox user 19993087, 20 days ago
- Rated 5 out of 5by ronnie722, 21 days ago
- Rated 5 out of 5by deanna, 23 days ago
- Rated 5 out of 5by Firefox user 17180508, 23 days ago
- Rated 4 out of 5by Firefox user 19986339, 24 days ago
- Rated 5 out of 5by pcharley, 25 days ago
- Rated 1 out of 5by leetNigthshade, a month agoNew permissions verbatim: "The developer says this extension collects: personally identifying information, financial and payment information." Wtf. I don't care if that's different wording of existing permissions, I don't want you to have those permissions, NordVPN.
If you look at the Proton VPN extension it only requires permissions for Access your data for account.proton.me and account.protonvpn.com. Whereas for Nord it's required to access all website data, not optional. If Nord needs to access data for account information, they should restrict it to Nord domain(s), rather than leaving it open for this extension to be able to read all website data. That seems like an implementation improvement they can make, rather than excuses.Developer response
posted 25 days agoHello! Thank you for your review. Please note that despite the different wording, the same permissions as previously are used and we do not collect any additional information. While we cannot comment on other services, website access is required for VPN to run on them. If you'd like more information or have any other questions, please do not hesitate to contact us at support@nordvpn.com. -D.S. - Rated 1 out of 5by Shadi, a month agoNordVPN is pushing an update to force data harvesting including privacy data and payment information. Even from paying users like me!
Developer response
posted a month agoHello! Thanks for noticing. A few days back Firefox update changed how permissions are displayed, but we haven't introduced any new data collection. The broad language refers to existing info like your subscription ID and currency. We remain dedicated to privacy and only use the data necessary to keep things working for you. -L.L. - Rated 5 out of 5by Firefox user 16263539, a month agoDon't panic, this is a Firefox policy change, not a NordVPN data grab.
NordVPN hasn't introduced any new telemetry, tracking, or background data harvesting. They simply pushed an update to comply with Firefox's new rules. Because this is a premium, account-based service, it naturally handles:
Authentication: Your Nord Account login/email.
Financial Info: Checking your active subscription status so the extension actually works.
Location: Finding the closest, fastest VPN servers to route your traffic.
Chill. It's exactly the same Nord VPN service we've been getting all along.Developer response
posted a month agoHello there. We are thankful for your understanding and kind words! Stay safe. -L.L. - Rated 1 out of 5by NeoOne, a month ago
- Rated 1 out of 5by Firefox user 12835828, a month agoWtf is the new permission for ? Please provide a changelog or revert the changes now !
Developer response
posted a month agoHey, yesterday we had a Firefox extension update approved, and Firefox is now showing broader consent categories for data the extension already used. No new data collection was introduced on our side. The wording may look alarming, but in reality it refers to things like subscription ID/type, payment status, currency, etc. We remain committed to collecting only the minimum data necessary to provide and maintain the service. -L.L. - Rated 1 out of 5by Atman, a month ago
- Rated 1 out of 5by Firefox user 16751809, a month agoWhat the heck is that 🤨 ? Private data harvesting... for a privacy related product.
One could start think about if our data is actually private when using Nord products.
If this won't be reverted no way I'm gonna prolong subscription.
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Edit: (forbidden URLs: look for ["Announcing data collection consent changes for new Firefox extensions" site:blog.mozilla.org] in search engine)- is what I assume is L.L. referring to.
I'd like to see explanation then why it was collected up until now, just simply policy was not requiring to explicitly be stated up until now.
Can this really, really cannot be avoided?Developer response
posted a month agoHello! To be clear, no new data collection was introduced with yesterday's update. Firefox is now showing broader descriptions for existing data like subscription IDs and payment info. It might look alarming, but we are still focused on data minimization and only use what’s essential to provide the service. -L.L. - Rated 3 out of 5by dg9281, a month agoAs other commenters mentioned, its started to force privacy data harvesting, including financial information, forms, and payment data.
Developer response
posted a month agoHello there. We understand the concern, but no new data is being collected. Firefox recently updated their consent categories for data the extension already used, such as payment status and subscription type. While the new wording sounds broad, our policy hasn't changed - we only collect the minimum data required to maintain your service. -L.L.